Privacy Policy
This Privacy Policy applies to the following apps, all owned and operated by WaslX (the company):
- WaslX
- WaslX Delivery
- WaslX Vendor
1. Who We Are
WaslX refers to the company WaslX, which operates a delivery ecosystem made up of three mobile applications as listed above
- WaslX – User App (shopping & ordering)
- WaslX Vendor – Merchant App (order management)
- WaslX Delivery – Courier App (order fulfilment)
2. Information We Collect
2.1 Information you provide
- Full name, phone number, email, password
- Delivery addresses & saved locations
- Payment details (tokenised by third-party processor)
- Merchant profile data (store name, bank info)
- Courier data (driver licence, national ID, vehicle docs)
2.2 Automatically-collected data
- Device identifiers, IP address, OS, app version, language
- Usage logs, crash reports, interaction statistics
- Precise or approximate location (if you grant permission)
2.3 Cookies & similar technologies
Used on our website and in-app web views to remember preferences, analyse performance and deliver relevant offers.
3. How We Use Your Information
- Register and authenticate your account
- Process, deliver and track orders in real time
- Facilitate payments and issue refunds
- Provide chat, calls and push notifications
- Personalise content, offers and advertising
- Monitor performance, debug and improve our apps
- Detect, investigate and prevent fraud or misuse
- Comply with legal obligations and enforce our Terms
4. Legal Bases (EEA / UK)
We process data on one or more of the following grounds: performance of a contract, legitimate interest, your consent (e.g. marketing, precise location) or compliance with a legal duty.
5. Sharing & Disclosure
We do not sell or rent personal data. It may be shared only:
- With merchants & couriers to fulfil your order (name, phone, address, order items)
- With trusted service providers (payments, cloud hosting, analytics, customer support) under confidentiality agreements
- With authorities when legally required or to protect rights, property or safety
- During a business transfer (e.g. merger or acquisition) with proper safeguards
6. International Transfers
Your data may be stored or processed on servers outside your country. Standard contractual clauses or equivalent safeguards are used where required.
7. Security
Industry-standard measures include HTTPS/TLS encryption, tokenised payments, secure servers and access controls. No method is 100 % secure; please use strong passwords and keep them confidential.
8. Data Retention
Data is kept only as long as necessary for the purposes above or as required by law, then deleted or anonymised.
9. Your Rights
- Access, correct or receive a copy of your data
- Delete your account and associated data
- Restrict or object to certain processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
10. Account Deletion
- Delete from inside the WaslX app (Settings → Account → Delete Account) or submit a request via our Contact Us page: https://www.multitechno.shop/contact-us
- Deletion is irreversible; some transaction records may remain where legally required.
11. Children’s Privacy
WaslX is not directed to children under 18. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.
12. Changes to This Policy
Updates may be made from time to time. Material changes will be announced via email, in-app notice or on our website. Continued use means acceptance of the revised policy.
13. Contact & Support
